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Orders And Returns

Return and replacement policy

Return policy per category

*Mobile phones

  1. Only replacement warranty of 7 days is applicable if un-used product found any technical fault and it will be replaced by new one.
  2. The product will not be eligible for returned on liking base.
  3. If the product is found damage/defective or incomplete at the time of delivery then it is eligible for free replacement to exact item available.
  4. Only in the case of unavailability of product for replacement, a refund will be issued within 7 working days.
  5. Item must be returned in original condition.
  6. Items must include all original accessories and packaging for replacement

. Warranty claim is only done by warranty provider
*Mobile Accessories
No replacement is acceptable on liking basis.
Warranty claim is only done by warranty provider.
Customized pouches can not be replaced or returned except of any damaging/defect.
*Home appliances
AC is not replaceable once it is installed. If any problem arises, seller/vdukaan will provide service for further assistance.
In case of any damage/broken/defective or incomplete product then customer will have to inform vendor within 24 hours of delivery.
Electronics items are not returnable and can only be replaced within company policy.
*Sports & Fitness
Replacement is possible within 7 days of delivery.
Goods are not returnable.
*Perfume
Goods are neither replaceable nor returnable.

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